Subscription & Recurring Billing Terms

1. What this covers

These terms apply to every paid ZIEN CRM plan and add-on. They sit alongside our Terms of Service and Privacy Policy. By subscribing you confirm that you have read and accepted all three.

2. Plans and prices

All prices are in Malaysian Ringgit (RM) and are charged per month. The Newbie plan is free and needs no card.

• Top Sales: RM99 per month
• Ads Manager: RM159 per month
• Team Leader: RM199 per month
• Extra WhatsApp account: RM25 per month each, up to 3 connected numbers in total on one account.

Prices may change. We will tell you before a change affects your subscription, and any new price applies from your next renewal.

3. Automatic renewal

Paid plans are recurring subscriptions. When you subscribe, your card is charged immediately for the first month and then automatically on the same day each month until you cancel. Add-ons renew on the same cycle as the plan they sit on.

4. Payment method

Payments are handled by Stripe. We accept cards only, and we never see or store your full card number. You are responsible for keeping a valid card on file for as long as the subscription is active. You can update it any time in Settings, under Payment.

5. Cancelling

You can cancel at any time from Settings, under Payment. There is no cancellation fee and no minimum term. Your plan stays active until the end of the month you have already paid for, and it is not renewed after that. You can resume a cancelled plan before that date and nothing changes.

6. Failed payments

If a payment fails, your features stay switched on for a grace period of 3 days and we will notify you. Stripe may not have retried the charge by then, so use the Pay now button in Settings to settle the bill yourself. If the payment has still not gone through by the end of that window, the paid features are locked until the account is brought up to date. Your data is not deleted when a plan lapses.

7. Refunds

Charges already made are non-refundable, including for a partly used month, because cancelling leaves your plan running to the end of the period you paid for. If you were charged in error or something on our side stopped you using the service, write to us and we will put it right.

8. Upgrades and downgrades

Upgrading takes effect straight away and Stripe charges the difference for the remainder of the current month. Downgrading takes effect at the next renewal, so you keep what you paid for until then. Features belonging to a higher plan stop working once the downgrade takes effect.

9. What happens to your content

Leads, appointments and remarks stay in your account whatever your plan. Training videos uploaded to the Learning Hub are hidden from your team as soon as a Team Leader plan lapses, and are removed from storage 60 days later. Download anything you want to keep before then.

10. Promo codes

Promo codes are applied at checkout, run for the period stated on the code, and cannot be applied to a charge that has already been made. They do not apply to the extra WhatsApp account add-on.

11. Contact

Questions about a charge, a renewal or a cancellation: support@ziencrm.com.